Support from Different Organisations

Oversight and Support System Organisations

The NHS and social care have a number of organisations which both support and have oversight of your health care. The purpose of this section is not to list every organisation but to consider those that might play a direct role in your care or were understanding them better may be helpful.

The integrated care system (ICS), NHS England and the council

The local Integrated Care System (ICS) brings together organisations (including the council and local NHS services) which provide and oversee NHS services across a geographical area with local authorities and other local partners to collectively plan health and care services. NHS England supports and has oversight of the local integrated care systems (ICS). Their purpose is to lead the NHS in England to deliver high-quality services for all. The council is covered outside this section under

The Care Quality Commission (CQC) – Independent regulator of health and adult social care

The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England. This includes the regulation of General Practice and other local NHS services.

Patient participation groups (PPGs) – Influencing your gp practice

Attached to most GP practices there is a patient participation group (PPG). The purpose of PPG is expanded on, including how you can find more information on your own practice’s PPG. Greater patient involvement in personal healthcare needs can really support the positive development of a GP practice.

Local public consultations, surveys and engagement activities

You can also have your say on health services across Buckinghamshire. There are links to how you can give your view on present health services and future plans on health across Buckinghamshire, see “Your opportunity to give your view on health care across Buckinghamshire” under

Decisions on what treatments are available on the NHS

The NHS will always have a defined amount of funding (whatever that level of funding is) and this funding can never cover every treatment possible. This principle of limitation is true of private care supported by insurance so is not specific to the NHS. Low priority procedures are treatments which based on evidence and funding are not normally covered by the NHS. There is a local organisation which makes these decisions. This is explained further below under funding hospital activity and funding general practice.

Making a complaint about a local organisation

As NHS England suggest
“Most NHS care and treatment goes well but sometimes things can go wrong. If you are unhappy with your care or the service you have received, it is important to let us know so we can improve. There are two ways to tell the NHS what you think:

  • Give feedback
  • Make a complaint”

This is explained further in the link below including support to make a complaint about any organisation supporting your health.

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