changing an appointment
- If you do miss your appointment, most hospitals will refer you back to your GP and they will need to start the process again. Not only is this a bureaucratic process for GP practices but it will delay both yourself and also another patient been seen earlier if they had been able to have your missed appointment.
- Most patients would like to be seen as soon as possible, so it is not normally possible to push one patient’s appointment ahead of other patients’ appointments unless for some reason it has become more urgent clinically than when it was originally booked (e.g., new symptoms since the referral suggests a risk of cancer).
You have two options to change appointments, using e-referral service or contacting the relevant hospital directly.
Using the e-referral service you can check your appointment details, change your appointment, cancel your appointment or cancel your referral. NHS Choices allows you to do this with a booking reference number and password or access code.
From NHS Choices
Book an appointment using the NHS e-Referral Service Book an appointment using the NHS e-Referral Service – NHS
To Log in you require
- Booking reference number – provided by your GP practice
- Year of birth
- Access code or Password- provided by your GP practice
If you have forgotten/lost your login details:
Contact the practice and they can help you.
If you have your Booking reference number and login details but need assistance:
Call the NHS e-Referral Service Appointments Line for help choosing, booking, changing or cancelling your appointment.
- Phone: 0345 608 8888
- Textphone: 0345 850 2250
CONTACTING THE RELEVANT HOSPITAL DIRECTLY
Includes common hospitals used by Buckinghamshire Patients
Each hospital used by Buckinghamshire patients also allow you to change appointments by contacting them directly, either using the number on the appointment letter or using details on the relevant website.
For Stoke Mandeville, Amersham and Wycombe hospitals, and the community hospitals at Marlow, Chalfonts and Gerrards Cross, Buckingham and Thame (Buckinghamshire Healthcare Trust)
They recommend you call the number on your appointment letter to change your appointment. Outpatients – Buckinghamshire Healthcare NHS Trust
For Wexham and Heatherwood Hospitals (NHS Frimley Health Foundation Trust)
You are able to change appointments by phone Outpatients guide | NHS Frimley Health Foundation Trust
For Hillingdon and Mount Vernon Hospitals
Manage your appointment Manage your appointment | The Hillingdon Hospitals NHS Foundation Trust
For the Royal Berkshire and the Princes Charles eye unit (Royal Berkshire Healthcare trust)
You can rebook and cancel your appointments by text message, or over the phone. Your Appointment | Royal Berkshire NHS Foundation Trust
For St Marks
You can change your outpatient appointment time. Outpatients – St Mark’s Hospital
patient advisory liaison service (PALS)
Only In the very unlikely event that you are unable to resolve your issues around appointments by contacting the relevant outpatient’s appointment team or directly contacting the relevant department should you escalate your issue to the patient advice and liaison service. This service is in heavy demand so please use it only if necessary.