Burnham Health Centre

A better practice for all

Good access to care for everyone

We aim to support good access to the practice at different levels which include:

Physical access
We want to create an environment which gives access to everyone. We set out some of our policies and local services which can support access:

Access to your medical record
Online access to your medical record can allow you to book and change appointments, order prescriptions, review any test results and review your notes. This is easy to arrange and we explain the benefits and how to do it under Online Access To Your Medical Record.

Support using a computer and the internet
There is local support to help with learning how to use a computer and the internet found under Adult Education.

Bucks Health Hub
If you want to explore more information on health and social care particularly relating to the local area, we recommend you look at the Bucks Health Hub.

Easy read information
Easy Read is a way of making written information easier to understand. There is a separate page on Easy Read Information, which is a good source of some helpful easy read leaflets on common health conditions and services.

Support using a computer and the internet
There is local support to help with learning how to use a computer and the internet found under Adult Education.

We also want the information to be accessible at all levels as we explain in our accessibility policy.

Vulnerable people
Under Vulnerable People (which includes veterans, carers, people with dementia, people with learning disabilities, people who are homeless, travelers and asylum seekers) we provide detailed information on how with local colleagues you can be supported. If you belong to any of these groups, please can you tell us so we ensure we give you the best help.

Children and young people
Under Children and young people we explain how we want to make you feel welcome in our practice.

Improving our practice performance and safety

We aim to continually improve our practice performance and keep you safe in the practice.

Our relationship with you
Our relationships with patients is a key factor in our performance as a practice and we include policies and information which support this

The friends and family test
We welcome feedback on your experience, including good experiences and where we can improve. This can be done easily through the Friends and Family Test which we link to here with further explanation:

Your patient participation group (PPG)
A PPG works with the practice to help improve the service for all patients. More information on PPGs and how you can join the practice PPG can be found under

Help us improve our practice performance by keeping your appointments and coming on time
This not only good for you but also for other patients as explained with some ideas which may help you in the section “supporting all patients with better appointment access” under

A safe environment
Our policies and information supporting a safe environment include

Our policies supporting individual patients to feel safer includes

Feeling safe
Feeling safe is about knowing what to expect with any illness, and knowing what to do and where to go when the unexpected happens for both you or your child. We provide information which will help you with this

Improving NHS performance and your choices to opt out
There are number of steps which are taken purely to improve the performance of the NHS but you can opt out of all these options if you wish. This is explained further:

Training practice
We are also involved in training other clinicians including doctors and we provide more information on this in general under Training practice and specifically about our GP trainers under about the practice.

Clinical trials
Occasionally the practice may be involved in local clinical research for which any patient involvement would be on a voluntary basis. We provide more information on this under Clinical trials.

Information technology
Technology can improve patient care and we describe some steps we have taken to integrate technology into our practice information technology.

Improving practice performance
Under Practice Improvement we describe some of the work we have done to improve our practice performance.

A better consultation

We aim to improve the quality of your consultation and your experience of care

Choosing who you see particularly for an ongoing problem can make a difference which is explained further under Named GP and continuity of care.

This can help if needed and is explained here

Though consultations are relatively short (10 minutes) there are a number of steps which can help which include:

  • An understanding of Shared Decision Making can help you plan what you want from the consultation.
  • An understanding of what your options are can be helpful and a review of Bucks Health Hub may help with this understanding.
  • Reviewing other patient’s experiences of some common conditions found under the video section of NHS Choices, Patient Info, NICE and Videos which can give you a different non-medical perspective.

Understanding your medication and obtaining repeat prescriptions
Under prescriptions and medication we cover how you can order repeat prescriptions and also understand your medication much better. This includes online access to ordering repeat prescriptions.

Understanding and following up your investigations
Under investigations and test results  we cover how you can review your results and understand your results better. This includes online access to your results.

Following up any referrals
Once your NHS or private referral has been completed, we explain under Referrals various aspects such as changing hospital appointments yourself.

Staying safe is about knowing what to expect with any illness. Many conditions either get better on their own or improve with simple treatments. Occasionally symptoms may develop which can indicate the development of a serious condition. We consider some serious conditions and what symptoms, and signs might suggest urgent action.

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