Complete our registration for online access form and steps to registration processes described below and then download the patient access app or register at Patient Access – GP appointments & prescriptions online.
As part of the process, you must nominate a pharmacy to receive electronic prescriptions (The electronic prescribing service (EPS) is explained under prescription and medication). We do not accept medication requests via email or telephone.
There are a number of simple steps to register for online access with patient access:
Complete the request for online access form
Please read the information leaflet:
Download and complete the form:
Provide proof of identity and residence documentation
We need to check you are who you say you are. We can do this in one of three ways:
- Photo ID and proof of address, (e.g., a passport or driving licence, and a bank statement or council tax statement).
- If you do not have any ID and are well known to our surgery, a member of staff may be able to confirm your identity.
- If you do not have any ID and are not well known to our surgery, we may ask you questions about the information in your GP record to confirm the record is really yours.
This is required by the NHS to prevent unauthorized access to personal medical information. You will need to bring the completed form (if not completed online) and your proof of identity, in person to the surgery.
Create your account using the email or letter from the practice
You will be sent an automated email in approximately 7-10 days with your unique PIN codes and ID numbers required to create your account with Patient Access. Occasionally these emails are treated as spam so check your “spam box”.
From Patient Access
Revoking online access
Online access to the patient access service will be revoked if you use the service inappropriately such as persistently ordering medications when they are not due. It is your responsibility to keep your login details and password secure.