Please keep your contact details up to date with us, We are moving over to more communication via email. If you have a valid email address please either submit via the Update Your Personal Details Form or through reception.

Opening hours

 Normal Surgery Opening Hours                     

 Daily
Monday08:00 – 18:00
Tuesday08:00 – 18:00
Wednesday08:00 – 18:00
Thursday08:00 – 18:00
Friday08:00 – 18:00
SaturdayPlease check with surgery

 

Telephone Lines
The Telephones at Burnham Health Centre are open from 08:00 – 12:30 and 13:30 – 18:00 Monday to Friday.

When we are closed
Please call 999 in an emergency or use the NHS 111 online service or call 111 (if you cannot get help online). There is more information on urgent care and out of hours services including our local urgent treatment centre under Urgent Care And Out Of Hours.

How to contact 111 if you have a hearing problem or need help in other languages


Appointments outside usual surgery hours

GP practices are working together in this area, to offer patients better access to appointments. This is known as the “Enhanced Access” Service.  This means that you can now book an appointment at Burnham Health Centre outside of our usual opening hours.

  • Up until 8pm Monday, Wednesday & Friday with a Clinical Pharmacist
  • From 9am until 1pm on selected Saturdays (various clinicians will be available)

All appointments need to be pre-booked in advance.

Telephone Burnham Health Centre as normal. If no appointments are available, you may be offered an “Enhanced Access” appointment. The reception staff will be able to tell you what time and day there are available appointments. You may also request an “Enhanced Access” appointment if that is more convenient for you. Our reception staff can give you more information about the service and book your appointments.

“Enhanced Access” is not a walk-in service – if you need urgent medical advice after 6.30pm, please phone NHS 111. NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary.

Under Our primary care Network we explain how our practice is working with other local practices to improve services to local patients (in this case access to general practice).


Surgery closures and what to do

We are closed at weekends and on bank holidays and 10 afternoons in the year for staff training. Further information on closures including the dates is covered below. We also explain what to do when the surgery is closed (out of hours).

Protected learning time – mandatory training
Following national guidance the surgery closes 10 afternoons in the year to allow clinical and administrative staff to complete mandatory training (such as CPR training), ensure clinicians remain clinically up to date with both national and local guideline changes and to review our functioning as a practice.

On a protected learning time afternoon, the practice closes at 12:30.

The dates for protected learning (staff training) times in 2024 include

  • Tuesday 14th May 2024
  • Wednesday 5th June 2024
  • Wednesday 19th July 2024
  • Thursday 19th September 2024
  • Thursday 17th October 2024
  • Wednesday 13th November 2024

Calling 999
If you have a clear emergency call 999. When to call 999? When to call 999 – NHS

NHS 111
If you require medical assistance that cannot wait until the surgery re-opens, please Get help from NHS 111 online or call 111 (if you cannot get help online). Calls to the NHS 111 service are free from both landlines and mobiles.

Urgent care and out of hours
We also provide detailed information under urgent care and out of of hours, including on local services which can support you such as the local urgent treatment centre (minor injuries unit) and a local pharmacist.

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