Telephone Burnham Health Centre as normal. If no appointments are available, you may be offered an “Enhanced Access” appointment. The reception staff will be able to tell you what time and day there are available appointments. You may also request an “Enhanced Access” appointment if that is more convenient for you. Our reception staff can give you more information about the service and book your appointments.

“Enhanced Access” is not a walk-in service – if you need urgent medical advice after 6.30pm, please phone NHS 111. NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary.

Under Our primary care Network we explain how our practice is working with other local practices to improve services to local patients (in this case access to general practice).

Protected learning time – mandatory training
Following national guidance the surgery closes 10 afternoons in the year to allow clinical and administrative staff to complete mandatory training (such as CPR training), ensure clinicians remain clinically up to date with both national and local guideline changes and to review our functioning as a practice.

On a protected learning time afternoon, the practice closes at 12:30.

The dates for protected learning (staff training) times in 2024/2025 include: 

• Tuesday 14th January 2025
• Thursday 13th February 2025
• Wednesday 12th March 2025

Calling 999
If you have a clear emergency call 999. When to call 999? When to call 999 – NHS

NHS 111
If you require medical assistance that cannot wait until the surgery re-opens, please Get help from NHS 111 online or call 111 (if you cannot get help online). Calls to the NHS 111 service are free from both landlines and mobiles.

Urgent care and out of hours
We also provide detailed information under urgent care and out of of hours, including on local services which can support you such as the local urgent treatment centre (minor injuries unit) and a local pharmacist.