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Get help from 111 online

Already familiar with the 111 service

Start online access

To get help for a child over 5 or adult
Access 111 online:

Other help contacting 111

How to contact 111 if you have a hearing problem or need help in other languages

Support from NHS 111 explained

NHS 111 can help you decide if you should self-care, with or without the help of your local pharmacist, or attend a GP practice or urgently attend Accident and Emergency. This can be done online and if more urgent (or for a child under 5) by telephone. This service is explained further by NHS choices – When to use NHS 111 – NHS.

If you have a clear emergency call 999When to call 999 – NHS

Online access to 111 for support includes:

  • where to get help for your symptoms, if you’re not sure what to do
  • how to find general health information and advice
  • where to get an emergency supply of your prescribed medicine
  • how to get a repeat prescription

Support from AskFirst app

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Setting up Ask First
Video:  setting up AskFirst  AskFirst – Setting up AskFirst – YouTube

Ask First consultations

The Ask First app enables patients to interact with a virtual health care assistant called Olivia, she asks a series of questions (approximately 15) to assess your symptoms. Using NICE accredited evidence-based protocol, based on your responses, Olivia will recommend the most appropriate onward care which includes self-care advice (advice from trusted self-care health and wellness advice from NHS Choices), direction to urgent or emergency care or to contact your GP or other appropriate local NHS services using the NHS Directory of Services.

More information on Ask First

From Sensley
Includes a Patient FAQ and an NHS FAQ at the bottom of the introduction page

Understand symptom checkers and how they are being used

Symptom checkers are being used more commonly and though they cannot be relied on to make a diagnosis they can provide information on common conditions. The section on Symptom Checkers covers what they are and gives some examples commonly used by patients.

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