“The NHS treats over 1.4 million people every 24 hours”
“News” July 2018 NHS England website. Retrieved 14 February 2023.
To understand how we are all doing we need feedback.
The NHS wants to support and encourage people to speak up about their experiences of care, including good experiences and where improvements can be made. The friends and family test (FFT) is a quick and simple feedback tool which enables patients to indicate how their experience of a services was. Patients can also provide a free text comment to explain why they have scored as they have.
Under Friends and Family Test the friends and family test is explained in more detail, including a short video.
How we use the feedback for practice improvement
We use feedback from patients, including from the friends and family test and other patient surveys (see under Patient survey ratings) to improve our service.
We share and discuss this information with our Patient Participation group and consider ways we can improve. Also see further under Practice Improvement, how this information might be used.