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Ten key questions to support your care

The following ten questions take you through important health care support. Click on the questions that are relevant to you to get links to detailed information.


Emergency and urgent support

There is a range of local and national support if you need help right now.

Urgent care support including details on our local urgent treatment centre (minor injuries unit) and what to do out of hours.


Good information

You can self-manage many health conditions and know when you should see a health care professional if you have access to good information.

111 online and other apps

111 online and other apps can support you with self-care. You are asked a series of questions to guide you to appropriate self-care, but also tell you when you need instead to make an appointment with your GP practice or attend A&E (call 999).

Self-care with the support of your local pharmacist

Your local pharmacy can support you with a large number of common conditions.

Bucks Health Hub – local and national information

Information on health, local services and support over your life time which includes important local socioeconomic support for patients. Many of the NHS choices articles included cover when you should consider using your pharmacist and when you should attend your GP or call 999 in uncommon cases when a condition deteriorates.

National information

Health Information from reputable national websites.

Videos and podcasts

Videos and podcasts from some well-known organisations.

Other support on our practice website

For health conditions includes:

For the individual includes:

Easy read

Easy Read is a way of making written information easier to understand including with easy read leaflets on common health conditions and services.


Self-referral to a local or national service

You can directly access many local and national services without needing to go through the practice.

Self-referrals to specific services

In many cases you will know the specific service you want to access (e.g., weight loss service). The more common local and national self-referrals providing broad support for health have been listed.

Self-referrals for the individual

On occasions you may not be aware what support is available, so to help, the broad support for common patient groups and health conditions is considered.

Bucks Health Hub

You can explore a more complete list of self-referrals.

This includes


Managing your health care in our practice

There are answers available to many common patient queries which can help you avoid having to phone the practice.

Administrative support

Managing appointments and common reception queries.

Online support

Common questions with a practice form

Managing your options with your medical records

Health care support

Managing your prescriptions, test results and referrals

Available practice services

Support for common patient groups and health conditions.

Practice facilities

Our practice facilities

Improving the health care in our practice for all patients

You are welcome to become involved.


Online access to manage your care

Online access can allow you to more easily manage your health care.

Log in to book and change appointments, order prescriptions, or review any test results

If you already have online access to your medical record, you can:
Log in to:

How to obtain online access

How to obtain full online access including support available.

Referrals

How to manage any NHS referral online.

Book a Covid vaccination appointment

If you are eligible for a Covid-19 vaccination you can book a vaccination appointment online.

Support using a computer and the internet

There is local support to help with learning how to use a computer and the internet.


Our online consultation tool

An online consultation can allow you to have common queries answered without needing to phone or come to the practice.

Log in

You can log in directly to our online consultation tool which can help you with administrative and non-urgent clinical queries
Log in to:

Information on our online consultation tool

Further support on our online consultation tool.

Support using a computer and the internet

There is local support to help with learning how to use a computer and the internet.


In practice self-referral

Booking an appointment with your usual doctor may not always be the best or quickest option, other specialist clinicians or services in the practice may be preferable.

Specialist practice clinician or service

If available you may better going direct to a specialist practice clinician or service, rather than booking an appointment with your usual doctor.

In practice self-referrals
Specialist roles such as NHS physiotherapist, pharmacist, physician associate if available and directly accessible through reception can be found under “in practice self-referrals”.

Specialist services from practice doctors and nurses
Services provided by doctors or nurses with a specialist interest if available can be found under

Service from an external organisation
Occasionally there may be a service from an external organisation available on the practice premises. These may be found under in practice self-referrals or clinics as linked to above.


Your consultation

A good consultation ensures that you are supported to make decisions that are right for you.

Shared decision making

Support for patients and health care professionals on working together to make a health care decision that is best for the patient.

Understand your options

Understand your health condition
Before attending your consultation, understanding what your options are including on local support can be helpful for many common conditions.

For conditions not covered on Bucks Health Hub you can explore

Understand medication and any investigations

Easy read

Easy Read is a way of making written information easier to understand including with easy read leaflets on common health conditions and services.

Consultation support

Support in your consultation


After your consultation

What happens after your consultation can be as important as the consultation itself.

Understand the health condition discussed in your consultation

Bucks Health Hub – local and national information
Information on common health conditions and local support.

Understanding medication and any investigations

Reputable national websites
For conditions not covered in Bucks Health Hub you can also explore

Easy read
Easy Read is a way of making written information easier to understand including with easy read leaflets on common health conditions and services.

Understand the support for a patient group you might belong to

The support for some common patient groups and health conditions is considered here.

Management of your health care in the practice

Understand your medication and managing any repeat prescriptions

Understand follow up of 

Staying safe after your consultation

Staying safe is about knowing what to expect with any illness. Many conditions either get better on their own or improve with simple treatments. Occasionally symptoms may develop which can indicate the development of a serious condition. We consider some serious conditions and what symptoms, and signs might suggest urgent action.

Following a private consultation

Who is responsible for providing medication, blood tests and sick notes following a private consultation is explained under the relevant questions.


Staying healthy and safe

Understanding what steps you can take now to stay healthy can reduce the need for treatments in the future.

Health living

We pick out some local support to consider much of which you can access without needing to attend the practice.

Staying safe

Staying safe is about knowing what to expect with any illness. Many conditions either get better on their own or improve with simple treatments. Occasionally symptoms may develop which can indicate the development of a serious condition. We consider some serious conditions and what symptoms, and signs might suggest urgent action.

Prevention

Vaccinations (including flu)
Vaccinations can have an important protective effect if recommended.

Available practice clinics

Information

Screening
Many of the screening services take place outside the practice (e.g., bowel screening).

Practice screening includes cervical screening and the NHS Health Check.

Information

An overview of healthy living and staying safe

An overview is provided on Bucks Health Hub under:

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