You can also book appointments through the Ask First app where you can talk through your symptoms in complete confidence with Olivia, a virtual health assistant. Patients are offered a choice of available appointment times which they can book or cancel directly from the app. Also available in the app are local NHS services using the NHS Directory of Service, and access to trusted self-care health and wellness advice by NHS Choices.
We explain online consultations further under Online Consultations and how to register. If you are already registered, you can log in above for appointment management.
You can book and cancel appointments using Patient Access. This service also offers access to your medical records including reviewing and managing your prescriptions, practice blood tests (investigations) and viewing your medical notes. See under Online Access To Your Record for further information and to register for online access. If you are already registered, you can log in above for appointment management.
The maximum number of appointments you are allowed to hold as far as the online system is concerned is 2 although you can book more than this from our reception team. If you already have 2 or more future appointments booked, Patient Access will not allow you the opportunity to book any additional ones.
Patient Access Telephone Appointments
A selection of 5-minute telephone appointments (for dealing with single issues such as conjunctivitis or a cough or cold) are released via Patient Access at 7:30, 9.00 and 13.00 in the morning so that patients have an opportunity to book them online, the remainder are released at 08:00 to be booked on the telephone. This is true for both morning and afternoon clinics. Once all the appointments for the day have been booked, the duty doctor will only see or speak to those that they consider to be emergencies.
Please do not attend the surgery for these appointments.
If you log on to Patient Access and are unable to see any appointments, it may be that none are available, or it may be that you already have 2 or more future appointments booked. You can still ring in and make an appointment via our reception team on 01628 666326.
You can book and cancel appointments using your NHS account. This service also offers access to your medical records including reviewing and managing your prescriptions, practice blood tests (investigations) and viewing your medical notes. There is also other functionality such as access to your covid certificate. See under Online Access To Your Records for further information and how to register. If you are already registered, you can log in above for appointment management.
Please cancel appointments you cannot attend
Please be aware that if you book appointments online but then fail to either cancel or attend them, your ability to book online will be removed.