Wye Valley Surgery

Service update 

From the 1st of October 2024, we will no longer be providing post operative wound care to patients. You would be required to arrange this with the hospital who performed the surgery. However, we will continue to remove clips and sutures.

As of the 1st of December 2024, we will be stopping leg ulcer treatment in the surgery. We are currently waiting for information regarding alternative arrangements from the ICB. We aim to update our affected patients with up to date information as soon as we are notified.

Phone lines 

Please be aware that our reception team is currently short staffed resulting in longer wait times on the phone, We understand this is frustrating and we would like to reassure you we are currently working on recruitment to expand our current team . In regards to the phone lines being faulty with calls being dropped and difficulty with hearing the line we are aware of this issue and currently awaiting a confirmation date for when our new cloud based telephone system is being installed.

We would like to thank you for your patience in the meantime.

Your patient participation group

Practice patient participation group

Our Patient Participation Group (PPG) provides a volunteer-run communications link between the health centre and the patient community

  • To improve provision for our patients
  • To promote health and wellbeing in the community

Activities include

  • Publicise the services available to patients
    By holding workshops with existing groups and elsewhere in the village
    By other methods such as digital media, leaflets, and posters
  • Promote national and local health campaigns
  • Promote health and wellbeing in the community
  • Conduct targeted surveys of patients, and work with the health centre on implementing improvements
  • Support the health centre with non-medical activities
  • Share good practice through networking with the PPG network in Buckinghamshire.

What this is not
It is not a forum to discuss personal complaints but does welcome constructive criticism and ideas. Personal complaints should be dealt with through complaints process.

We would like our patients to be involved in shaping and improving the services we offer. There are two possible levels of involvement:

Full participation– member of our PPG meeting group
Full participation involves attending PPG meetings and supporting the activities of the group.

Email survey participation – member of our virtual patient representation group
We are asking patients if they willing to provide their e-mail addresses if they are happy to be contacted by e-mail periodically to be part of surveys. The surveys will cover services available at the practice.  We aim to collect around a hundred patient opinions from as broad a spectrum as possible to get a representative sample. This includes all ages, ethnicities, variety of medical conditions and also those that only rarely use the surgery. We aim to keep surveys short and only send them out from time to time so it shouldn’t take too much of your time.

You can choose either level of involvement by completing one of the following forms.

Virtual Involvement

For virtual involvement you can
Download and complete the form:

OR
Complete and submit the online form:

Full Involvement

For full involvement you can
Download and complete the form:

OR
Complete and submit the online form:

Members

  • Chair – elected from the Patient Participation Group – Carol Linton
  • Secretary – from the Health Centre – Michelle Sage
  • Core members – up to 9 patients, elected from the wider membership
  • PPG members – any registered patient of BHC over 16 years of age

Full Meetings – quarterly, attended by

  • a BHC management representative,
  • a medical representative,
  • a BHPT representative
  • core members of PPG

Interim meetings – as, when and where required

  • core members of the PPG
  • others required to progress the agenda

You can contact us In the following ways:

By Post:
Wye Valley Surgery
Wycombe General Hospital
Queen Alexandra Road
HP11 2TT

By Email:
[email protected]

We use feedback from patients to improve our service, including from the friends and family test and other patient surveys, see under

We share and discuss this information with our patient participation group and consider ways we can improve.  For practice changes see under

Local public consultations, surveys and engagement activities

A patient participation group can also influence wider consultations occurring in the local area which go beyond the practice. A collective opinion from a patient participation group can help influence local changes. You can also have your say individually.

Have your say on health services across Buckinghamshire

There is an explanation and links to how you can give your view on present health services and future plans on health across Buckinghamshire, see under

Understand patient participation groups

There is detailed information on patient participation groups under

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