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Service update
From the 1st of October 2024, we will no longer be providing post operative wound care to patients. You would be required to arrange this with the hospital who performed the surgery. However, we will continue to remove clips and sutures.
As of the 1st of December 2024, we will be stopping leg ulcer treatment in the surgery. We are currently waiting for information regarding alternative arrangements from the ICB. We aim to update our affected patients with up to date information as soon as we are notified.
Phone lines
Please be aware that our reception team is currently short staffed resulting in longer wait times on the phone, We understand this is frustrating and we would like to reassure you we are currently working on recruitment to expand our current team . In regards to the phone lines being faulty with calls being dropped and difficulty with hearing the line we are aware of this issue and currently awaiting a confirmation date for when our new cloud based telephone system is being installed.
We would like to thank you for your patience in the meantime.
We are always pleased to welcome new patients. Before registering please
Online registration
If you want to register as a regular patient, you can use the NHS online service. You do not need proof of address or immigration status, ID or an NHS number. This online service also helps us get you registered quicker and we recommend you use this service.
Complete the online form to register directly with the Practice:
You can register as a temporary resident if you plan to live near the GP surgery for up to 3 months. You can easily find your NHS number. This is all explained below.
As the NHS suggest “You can register as a temporary resident if you plan to live near the GP surgery for up to 3 months. After 3 months you will have to apply to register with that surgery as a permanent resident. You can register temporarily with a GP surgery while away from home for work, study or on holiday. You’ll remain registered with your permanent GP surgery.”
As the NHS suggest with emergency care practices do not have to accept you as a temporary patient but “you can still receive emergency treatment for up to 14 days”.
We recommend if you are a temporary resident looking for emergency care you first call 111, who will ensure you are directed to the correct service (including local minor injuries units and A&E). There is more information on local support under
This is all explained in more detail by the NHS
Consider the following services which may be more appropriate:
Some other contact details for local services can found under:
You can download the temporary registration form GMS3/99 which if we agree to take you on as a temporary resident, we will ask you to fill in.
Download and complete the form:
You can obtain this from the GP practice you were previously registered at. You can also find it using the NHS website.
Local support and further information on registering with a GP practice can be found under
We can only register patients who live in our catchment area. You can confirm if you live within our boundary using the map and postcode checker under
If you move address within our practice area (including if you change your telephone number or any other details) we require you let us know. You can use our form
Please be aware that if you move out of the catchment area of the practice you will be asked either to register with a practice that is in the area you have moved to or, alternatively, you will be asked to re-register with us as an “out of area” patient.
If you live or move outside our practice boundary you can find another practice by using the NHS search
When you move practice, you do not need to tell your present practice, as when you register with a new practice your notes are automatically moved electronically to your new practice.
The transfer process is not always quick. So, getting an appointment with your new practice or repeat medication can take time. So, we recommend you register immediately with your new practice rather than waiting for a medical problem to arise. In addition, if you are on repeat medication, we recommend you obtain an adequate medication supply from your present practice to cover the period before you are fully registered with your new practice (at least 1 month is recommended).
Our practice support includes online access to your medical notes to help you manage your prescriptions, appointments and review any test results. We strongly recommend this for a more efficient experience. In addition, you can directly access some health care without having to go through the practice and we cover some of this under our new patient checklist.
Our new patient quality care checklist offers support for our new patients. This checklist is not submitted to the practice but is just for your benefit. The checklist provides information on how patients can access local support usually without needing to go through the practice.
Online Access to your medical records to help you manage your prescriptions, appointments and review any test results can be achieved under
Manage how your personal data is used and review your options under
Reporting any changes in your personal details (e.g., contact details) or preference on how we communicate with you.
We assume you are happy for us to contact you by text, please tell us if this or any of your contact details change under
If we do not have the correct personal details, we risk not been able to contact you when we need to.
Further information about our practice can be found under
Help shape our practice and provide feedback by
Our practice agreement sets out our commitment to you, how you can get the most out of our practice and help us ensure we offer an efficient service.
Disclosure
We ask that you agree to disclose all material facts regarding your health to your General Practitioner and his/her clinical staff. We as the practice declare that we shall not disclose any information regarding a patient without written consent from the patient.
Confidentiality
We declare that we shall hold as confidential all matters pertaining to the patient and not release such information without the patient’s written consent.
Appointments
We ask that you agree to attend on time all appointments that you book with the Practice and cancel in advance any appointment that you cannot attend. If you arrive late for an appointment, you may be asked to re-book for another time. We will try to see you at your appointment time but may ask you to come back for another appointment if your problem takes longer than the time you have booked. If you have more than one problem to discuss you can ask for a double appointment when you contact reception.
Emergency appointments
We ask that you only use these appointments for medical emergencies that require immediate treatment.
Home visits
We ask that you only request a home visit from the Practice under circumstances where you cannot physically attend the Practice for an appointment. We ask that you endeavour to make this request no later than 11.00am. More information can be found under the website page: Home Visits.
Mobile phones
We ask you that you agree to not answering calls upon entering the Practice and to switch the phone off immediately should it ring while you are within the building. If you need to answer a call, we ask you to move outside the building to answer the call. However, we do have WIFI available for patients to use in the surgery.
Repeat prescriptions
We ask you to request repeat prescriptions giving the Practice two working days’ notice of your need for medication. Furthermore, we ask that you agree to make any request either in person, by email, post, or by online access to ordering medication (the quickest way). More information can be found under the website page: Prescriptions and medication.
Treatment of staff
We ask that you agree with the policy of zero tolerance of abuse towards all NHS staff. We ask that you agree not to behave in an abusive, threatening or otherwise aggressive manner with any member of the Practice staff. We ask that you acknowledge the right of the Practice to remove you from our practice list without appeal should you behave in a manner prohibited. All the staff and doctors agree to behave in a polite and professional manner. More information can be found under the website page: Respect policy and Zero Tolerance.
Complaints
If you are dissatisfied with the service you receive from the Practice you can complain in writing to the Practice Manager. The Practice agrees to take all complaints seriously and will reply in writing within 14 days. More information can be found under the website page: Complaints.
Policy on seeing minors
All children under the age of twelve must be accompanied by an adult throughout the consultation and examination. Young people aged 12 – 14 may consult alone but must attend the surgery accompanied by a responsible adult whose permission and co-operation will be sought. 14 – 16 year olds may attend unaccompanied and consult alone provided that the doctor assesses them to be competent. Our confidentiality policy gives anyone over the age of fourteen the right to have test results given to them, the patient, and results will only be given to the parent if it is clearly written in the patient notes that permission has been given for that episode of care. More information can be found under the website page: Confidentiality for Teenagers.
Chaperones
A chaperone is available for any consultation at any stage. This can be requested via the reception staff or any clinical staff member. Our chaperone policy can be found under the website page: Chaperone Policy.
Private fees
We are often asked to write letters and complete forms on behalf of patients which are not covered under the NHS. In such circumstances there will be a charge made. More information including the latest details on our fees can be found under Non NHS private services. If a fee for a service you are interested in is not listed under this link please contact the surgery or speak to a receptionist for details of the fee, if necessary, before leaving your request. You are asked to note that in most cases a doctor’s appointment is not necessary before the completion of the forms (ask at reception). Please allow at least 5 working days for the completion of the forms and practice administration.
We recommend you review some key questions to support your care before booking any appointment under
If you want to explore more information on health and social care particularly relating to the local area, we recommend you look at
We explain how to book and cancel an appointment under
Please can you help us keep your records up to date by notifying us immediately of any changes (such as with your name, address, or telephone numbers (mobile and land line)). If we do not have the correct details, we risk not been able to contact you when we need to. How to do this is explained under
Please note that we can only register patients who live within our practice boundary, so if you do move outside our catchment area you will need to register with a GP practice who covers the area you have moved into, or, alternatively, you will be asked to re-register with us as an “out of area” patient.
Support for people who are more likely to have a poorer experience of care can be found under
This includes
This section covers for each patient group what the practice offers, including any relevant information on registration with the practice and how local and national services support each group.
You can find out how to access translation services to support you in a consultation with a doctor or nurse in the practice or in a hospital under
Health information in other languages
The NHS provides links to health information in other languages
We offer for the following patients other health checks including:
NHS health check (for ages 40 to 74) – more information is available under
Annual learning disability health check (for ages over 14) – more information is available under
When your registration is processed you will be allocated a named GP. You will be informed of this by letter or email. Further information on what this actually means and what the benefits of continuity of care (seeing the same clinician for a particular problem whoever that clinician is) can be found under
As is explained there will be times when your allocated GP is not available, but you are free to see any other GP within the Practice.
To help you understand the practice better we have created a
Access to the surgery, how we aim to improve practice performance, safety, and help you have better consultations is included under
Further relevant information on practice facilities can be found under