Service update 

From the 1st of October 2024, we will no longer be providing post operative wound care to patients. You would be required to arrange this with the hospital who performed the surgery. However, we will continue to remove clips and sutures.

As of the 1st of December 2024, we will be stopping leg ulcer treatment in the surgery. We are currently waiting for information regarding alternative arrangements from the ICB. We aim to update our affected patients with up to date information as soon as we are notified.

Phone lines 

Please be aware that our reception team is currently short staffed resulting in longer wait times on the phone, We understand this is frustrating and we would like to reassure you we are currently working on recruitment to expand our current team . In regards to the phone lines being faulty with calls being dropped and difficulty with hearing the line we are aware of this issue and currently awaiting a confirmation date for when our new cloud based telephone system is being installed.

We would like to thank you for your patience in the meantime.

Opening hours

Normal surgery opening hours

 Daily
Monday08:30 – 18:00
Tuesday08:30 – 18:00
Wednesday08:30 – 18:00
Thursday08:30 – 18:00
Friday08:30 – 18:00
SaturdayPlease check with the surgery

                

Telephone lines and reception availability

Our telephone lines are open from 8:30am for emergencies and for all other services please call after 10:30. The telephones at Wye Valley Surgery are open from 08:30 – 13:00 and 14:00 – 18:00 Monday to Friday.

When we are closed

Please call 999 in an emergency or use the

There is more information on urgent care and out of hours services including our local urgent treatment centre under

How to contact 111 if you have a hearing problem or need help in other languages

Saturday surgeries

Pre-booked appointments are available on specific Saturdays from 9:00am to 1:00pm contact reception for dates.


Appointments outside usual surgery hours

Local GPs are working together to offer patients better access to appointments in general practice in Buckinghamshire, known as the ‘Improved Access’ Service. This means that you can now book an appointment outside normal surgery hours:

Wycombe Improved Access Service
Local GPs are working together to offer patients better access to appointments in General Practice in Buckinghamshire, known as the ‘Improved Access’ Service. This means that you can now book an appointment in a practice local to you:

  • Up until 6pm from Monday to Friday
  • On a Saturday (your practice can confirm which practices are open, and their opening hours on this day)

Dashwood (Wycombe) PCN Enhanced Access Service
Patients registered with any GP Surgery within the Dashwood (Wycombe) PCN will be able to access this service via the participating surgeries in this area. The participating surgeries can be found under

FedBucks Enhanced Access Hubs are located at Wycombe Hospital, Stoke Mandeville Hospital and Threeways Surgery, Stoke Poges (Sundays and Bank Holiday weekends only).

All appointments need to be pre-booked, either in advance or on the day.

How to book an Improved Access appointment
Ring your GP Surgery as normal. If you would like an Improved Access appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. A convenient appointment will be booked for you.

If you use this service, it is very likely that you will be seen by a clinician from another surgery and not your own GP. The receptionist at your GP surgery will be able to provide details on this service to help you book an appointment.

This is not a walk in service
This is not a walk-in service, if you need urgent medical advice after 6.30pm, please phone NHS 111. NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary. There is further information above under “What to do when the surgery is closed”

Weekly Evening Appointments at Wye Valley Surgery are available on Wednesdays to 7pm
These appointments can be booked online or via our reception team.

Our primary care network

We explain how our practice is working with other local practices to improve services to local patients (in this case access to general practice), see under


Surgery closures and what to do

We are closed at weekends and on bank holidays and 10 afternoons in the year for staff training. Further information on closures including the dates is covered below. We also explain what to do when the surgery is closed (out of hours).

Protected learning time – mandatory training

Following national guidance, the surgery closes 10 afternoons in the year to allow clinical and administrative staff to complete mandatory training (such as CPR training), ensure clinicians remain clinically up to date with both national and local guideline changes and to review our functioning as a practice.

On a protected learning time afternoon, the practice closes at 12:30.

Protected learning time dates

The dates for protected learning (staff training) times in 2024 include

  • Wednesday 17 January 2024
  • Wednesday 7 February 2024
  • Wednesday 13 March 2024
  • Wednesday 17 April 2024
  • Tuesday 14 May 2024
  • Wednesday 5 June 2024
  • Wednesday 10 July 2024
  • August None
  • Thursday 19 September 2024
  • Thursday 17 October 2024
  • Wednesday 13 November 2024
  • December None

The dates for protected learning (staff training) times in 2025 include

  • Tuesday 14 January 2025
  • Thursday 13 February 2025
  • Wednesday 12 March 2025

Calling 999

If you have a clear emergency call 999. The NHS explain

NHS 111

If you require medical assistance that cannot wait until the surgery re-opens, please

Calls to the NHS 111 service are free from both landlines and mobiles.

Urgent care and out of hours

For other local services which provide support, including the local urgent treatment centre (minor injuries unit) and local pharmacists, see under

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