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Service update
From the 1st of October 2024, we will no longer be providing post operative wound care to patients. You would be required to arrange this with the hospital who performed the surgery. However, we will continue to remove clips and sutures.
As of the 1st of December 2024, we will be stopping leg ulcer treatment in the surgery. We are currently waiting for information regarding alternative arrangements from the ICB. We aim to update our affected patients with up to date information as soon as we are notified.
Phone lines
Please be aware that our reception team is currently short staffed resulting in longer wait times on the phone, We understand this is frustrating and we would like to reassure you we are currently working on recruitment to expand our current team . In regards to the phone lines being faulty with calls being dropped and difficulty with hearing the line we are aware of this issue and currently awaiting a confirmation date for when our new cloud based telephone system is being installed.
We would like to thank you for your patience in the meantime.
We aim to support good access to the practice at different levels which include:
We want to create an environment which gives access to everyone. We set out some of our policies and local services which can support access:
Online access to your medical record can allow you to book and change appointments, order prescriptions, review any test results and review your notes. This is easy to arrange and we explain the benefits and how to do it under
There is local support to help with learning how to use a computer and the internet found under
If you want to explore more information on health and social care particularly relating to the local area, we recommend you look at
Easy Read is a way of making written information easier to understand. Our easy read page is a good source of some helpful easy read leaflets on common health conditions and services, see under
There is local support to help with learning how to use a computer and the internet found under
We also want the information to be accessible at all levels as we explain in our
We provide detailed information on how with local colleagues some groups of patients who may be more vulnerable are supported, see under
This includes
We explain how we want to make children and young people feel welcome in our practice, see under
We aim to continually improve our practice performance and keep you safe in the practice.
Our relationships with patients is a key factor in our performance as a practice and we include policies and information which support this
We welcome feedback on your experience, including good experiences and where we can improve. This can be done easily through the Friends and Family Test which we link to here with further explanation:
A PPG works with the practice to help improve the service for all patients. More information on PPGs and how you can join the practice PPG can be found under
This not only good for you but also for other patients as explained with some ideas which may help you in the section “supporting all patients with better appointment access” under
Our policies and information supporting a safe environment include
Our policies supporting individual patients to feel safer includes
Feeling safe is about knowing what to expect with any illness, and knowing what to do and where to go when the unexpected happens for both you or your child. We provide information which will help you with this
There are number of steps which are taken purely to improve the performance of the NHS but you can opt out of all these options if you wish. This is explained further:
We are also involved in training other clinicians including doctors and we provide more information on this in general under
Occasionally the practice may be involved in local clinical research for which any patient involvement would be on a voluntary basis. We provide more information on this under
Technology can improve patient care and we describe some steps we have taken to integrate technology into our practice, see under
We describe some of the work we have done to improve our practice performance, see under
We aim to improve the quality of your consultation and your experience of care
Choosing who you see particularly for an ongoing problem can make a difference which is explained further under
This can help if needed and is explained here
Though consultations are relatively short (10 minutes) there are a number of steps which can help which include:
For how to order repeat prescriptions, including with online access, and also understand your medication better, see under
For how to review your results, including with online access, and also understand your results better, see under
Once your NHS or private referral has been completed, you can change hospital appointments yourself, see under
Staying safe is about knowing what to expect with any illness. Many conditions either get better on their own or improve with simple treatments. Occasionally symptoms may develop which can indicate the development of a serious condition. We consider some serious conditions and what symptoms, and signs might suggest urgent action.