Southmead Surgery

Online access to your records

Already registered for online access to your records, medication and results

If you are not already registered for online services, please register below to use the NHS App.

The NHS App uses an online ID checking system so users will be able to set up access via this app with no need to visit the surgery.

If you have online access, please log in NHS Account

Being able to see your record online might help you to manage your medical conditions. It also means that you can access it from anywhere in the world should you require your medical information for treatment while you are abroad.

There are a number of providers who offer a platform through which you can access online services. The NHS App is the preferred provider.

Please note – each patient registering for online access will need a separate email address for their account – we have encountered issues where members of the same family are trying to use the same email address to register.

Our automated digital assistant can help with online access

Our chatbot is an easy way to access a range of help and guidance to get set up online and best utilise your online services.
Launch digital help:

Our digital assistant provides help with:

  • getting set up with the online apps
  • booking certain appointment types using online apps
  • managing and checking appointments
  • accessing your medical record and test results
  • managing and requesting prescriptions
  • requesting sick notes or Med3
  • requesting proxy access
  • finding your NHS Number

Register for NHS App

If you are not already registered for online access to your record, the option we recommend is the NHS Account (through the NHS App or the NHS website).

The NHS provides guidance on how to set up an account.

Patients can have access to the following online services:

  • Request repeat medication (a pharmacy nomination is required for this service)
  • Book/cancel appointments
  • View practice blood test results (investigations)
  • View medical records (medication, allergies & adverse reactions)
  • Change personal details

Further information

Your NHS account provides a number of other services, see under:

Online access in our practice

To get the latest data go to the page Patient Online Management Information (POMI) – NHS Digital

  • Click on “Interactive Dashboard for latest reporting month” in the box “Key Facts”
  • Click on “Online services at my GP practice” then
  • enter the practice name under 2) “Search for your GP practice” by scrolling or typing below the box to search
  • You will then have the latest online access percentages for the practice

We would like to encourage online access to reach close to 100%, because we believe it can offer real benefits for patients.

Proxy access: allowing another person to access your notes on your behalf

Proxy access allows parents, family members and carers to access health services on behalf of other people. For example, children, dependants you care for, and relatives.

Please note that if you require proxy access for a child aged 11 or over, they are usually considered to have the capacity to consent, or refuse access, unless for example they have a medical condition or learning disability that affects their understanding.

If you think your child will not be able to understand what it means to give you access to their online GP services, you can tell your GP surgery.

The GP surgery will give access based on the best interests of the child. This will usually mean having a parent or guardian acting on the child’s behalf.

Information

Giving access to someone else to your health record can be very helpful for you. However, your medical records are confidential, so only you can authorise someone else to have access. This is explained further under

Proxy access form

If you have made your decision about proxy access, you can download and complete the form below. If the form is incomplete in any way, it will not be processed.

Our automated digital assistant can help with proxy access

Our chatbot is an easy way to access a range of help and guidance to get set up online and best utilise your online services.
Launch digital help:

Other ways to access practice services

For other ways to access practice services if you cannot access an NHS account and for further information on these services, see under:

Understand online access to your records

Further information on online access

More information on online access including some of the advantages and proxy access can be found under

Support using a computer and the internet

There is local support to help with learning how to use a computer and the internet found under

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