Southmead Surgery
Coming soon! Exciting information on Social Prescribing in your area….

Online consultations

Online triage booking

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***Please note***

Some types of appointments should not be booked via an online consultation and instead should be booked by calling reception. These include;

  • Nurse –  smear, immunisations, dressings, 8 week postnatal check.
  • Health care assistant – health check and new patient checks, blood test appointments.

Accurx requests will be read by a member of the team within 2 working days.

So if you need more urgent help, call your GP. If your GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999.

Accurx can help with:

  • An admin query: Contact us about a fit (sick) note, ask about recent tests or anything else admin related
  • A medical issue: Contact us about a new or ongoing symptom
  • Online advice: See advice and guidance on conditions, symptoms and treatments

From Accurx

From NHS choices

If you need further support our automated digital assistant can help

Our chatbot is an easy way to access a range of help and guidance to get set up online and best utilise your online services. It can provide help with using Accurx.
Launch digital help:

Appointments which should be booked through reception

Some types of appointments should not be booked via an online consultation and instead should be booked by calling reception. These include

  • Nurse –  smear, immunisations, dressings, 8 week postnatal check
  • Health care assistant – health check and new patient checks, blood test appointments

Information on appointments

Further information on appointments, including cancelling appointments can be found under

Understand online consultations

What is an online consultation

What an online consultation is and some of its advantages are described further under

Support using a computer and the internet

There is local support to help with learning how to use a computer and the internet found under

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