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Key questions to support your care
The following questions take you through important health care support which is mostly available to you without needing to contact your GP. We recommend you review this before booking an appointment. Click on the questions that are relevant to you to get links to detailed information.
Emergency and urgent support
There is a range of local and national support if you need help right now.
Urgent care support including details on our local urgent treatment centre (minor injuries unit) and what to do out of hours.
Good information
You can self-manage many health conditions and know when you should see a health care professional if you have access to good information.
111 online and other apps
111 online and other apps can support you with self-care. You are asked a series of questions to guide you to appropriate self-care, but also tell you when you need instead to make an appointment with your GP practice or attend A&E (call 999).
Self-care with the support of your local pharmacist
Your local pharmacy can support you with a large number of common conditions.
Bucks Health Hub – local and national information
Information on health, local services and support over your life time which includes important local socioeconomic support for patients. Many of the NHS choices articles included cover when you should consider using your pharmacist and when you should attend your GP or call 999 in uncommon cases when a condition deteriorates.
National information
Health Information from reputable national websites.
Videos and podcasts
Videos and podcasts from some well-known organisations.
Other support on our practice website
For health conditions includes:
- Long Term Conditions
- Mental Health
- Healthy Living
- Update Your Clinical Record – includes “Quality Care Checklists” which are a question and answer format covering some common health topics.
For the individual includes:
- Children And Young People
- Working Aged People
- Older People
- Vulnerable People – includes carers, veterans and other people who are more likely to have a poorer experience of care
Easy read
Easy Read is a way of making written information easier to understand including with easy read leaflets on common health conditions and services.
Self-referral to a local or national service
You can directly access many local and national services without needing to go through the practice.
Self-referrals to specific services
In many cases you will know the specific service you want to access (e.g., weight loss service). The more common local and national self-referrals providing broad support for health have been listed.
Self-referrals for the individual
On occasions you may not be aware what support is available, so to help, the broad support for common patient groups and health conditions is considered
- Children And Young People
- Working Aged People
- Older People
- Vulnerable People – includes carers, veterans and other people who are more likely to have a poorer experience of care
- Mental Health
- Healthy Living
- Long Term Conditions
Bucks Health Hub
You can explore a more complete list of self-referrals.
This includes
- Support Over Your Lifetime – which includes some important socioeconomic determinants of health.
- Support from Different Organisations – which includes some important directly accessible services.
Managing your health care in our practice
There are answers available to many common patient queries which can help you avoid having to phone the practice.
Administrative support
Managing appointments and common reception queries.
Online support
Common questions with a practice form
- Get A Fit/Sick Note
- Update Your Personal Details
- Compliments, Suggestions And Complaints
- Practice Forms And Registration – list of all our practice forms
Managing your options with your medical records
Health care support
Managing your prescriptions, test results and referrals
Available practice services
- Clinics
- Flu Clinic
- Immunisations
- Travel Clinic
- Non-NHS Private Services – includes forms and reports, with fees charged
Support for common patient groups and health conditions.
- Children And Young People
- Working Aged People
- Older People
- Vulnerable People – includes carers, veterans and other people who are more likely to have a poorer experience of care
- Mental Health
- Healthy Living
- Long Term Conditions
Practice facilities
Our practice facilities
- About The Practice
- A Better Practice For All
- Local Community – includes any local facilities
- Transport – includes any local transport support
Improving the health care in our practice for all patients
You are welcome to become involved.
Online access to manage your care
Online access can allow you to more easily manage your health care.
Log in to book and change appointments, order prescriptions, or review any test results
If you already have online access to your medical record, you can:
Log in to:
How to obtain online access
How to obtain full online access including support available.
Referrals
How to manage any NHS referral online.
Book a Covid vaccination appointment
If you are eligible for a Covid-19 vaccination you can book a vaccination appointment online.
Our automated digital assistant can provide further help
Our chatbot is an easy way to access a range of help and guidance to get set up online and best utilise your online services.
Launch digital help:
Support using a computer and the internet
There is local support to help with learning how to use a computer and the internet.
Your consultation
A good consultation ensures that you are supported to make decisions that are right for you.
Shared decision making
Support for patients and health care professionals on working together to make a health care decision that is best for the patient.
Understand your options
Understand your health condition
Before attending your consultation, understanding what your options are including on local support can be helpful for many common conditions.
For conditions not covered on Bucks Health Hub you can explore
Understand medication and any investigations
- Medicine Management
- Antibiotic Resistance – antibiotics are not always helpful
- Investigations (including blood tests)
- Investigations – Choosing Wisely – not all investigations are helpful
Easy read
Easy Read is a way of making written information easier to understand including with easy read leaflets on common health conditions and services.
Consultation support
Support in your consultation
- Chaperone -support for any intimate examination if relevant.
- About The Practice includes support with a translator.
After your consultation
What happens after your consultation can be as important as the consultation itself.
Understand the health condition discussed in your consultation
Bucks Health Hub – local and national information
Information on common health conditions and local support.
Understanding medication and any investigations
Reputable national websites
For conditions not covered in Bucks Health Hub you can also explore
Easy read
Easy Read is a way of making written information easier to understand including with easy read leaflets on common health conditions and services.
Understand the support for a patient group you might belong to
The support for some common patient groups and health conditions is considered here.
- Children And Young People
- Working Aged People
- Older People
- Vulnerable People – includes carers, veterans and other people who are more likely to have a poorer experience of care
- Mental Health
- Healthy Living
- Long Term Conditions
Management of your health care in the practice
Understand your medication and managing any repeat prescriptions
Understand follow up of
Staying safe after your consultation
Staying safe is about knowing what to expect with any illness. Many conditions either get better on their own or improve with simple treatments. Occasionally symptoms may develop which can indicate the development of a serious condition. We consider some serious conditions and what symptoms, and signs might suggest urgent action.
- Spotting Sepsis for Adults and Children
- Spotting a Sick Child
- Spotting Cancer
- Serious symptoms and safety netting
- Urgent Care And Out Of Hours
Following a private consultation
Who is responsible for providing medication, blood tests and sick notes following a private consultation is explained under the relevant questions.
Staying healthy and safe
Understanding what steps you can take now to stay healthy can reduce the need for treatments in the future.
Health living
We pick out some local support to consider much of which you can access without needing to attend the practice.
Staying safe
Staying safe is about knowing what to expect with any illness. Many conditions either get better on their own or improve with simple treatments. Occasionally symptoms may develop which can indicate the development of a serious condition. We consider some serious conditions and what symptoms, and signs might suggest urgent action.
- Spotting Sepsis for Adults and Children
- Spotting a Sick Child
- Spotting Cancer
- Serious symptoms and safety netting
- Urgent Care And Out Of Hours
Prevention
Vaccinations (including flu)
Vaccinations can have an important protective effect if recommended.
Available practice clinics
Information
Screening
Many of the screening services take place outside the practice (e.g., bowel screening).
Practice screening includes cervical screening and the NHS Health Check.
Information
An overview of healthy living and staying safe
An overview is provided on Bucks Health Hub under:
Still need an appointment or to contact us about an admin query?
Most appointments including GP appointments are now booked following your submission of an online consultation.
Log in to:
You can use this service to submit a medical query or make an admin query such as requesting a sick note.
This triage service is open 7am-4pm, however it will turn off earlier than this when we have reached our safe capacity for the day. If you feel you have an urgent problem when triage is closed please call reception who can help you, or Contact 111.
For more information about this service, see under
Appointments which should be booked through reception
Some types of appointments should not be booked via an online consultation and instead should be booked by calling reception. These include
- Nurse – smear, immunisations, dressings, 8 week postnatal check
- Health care assistant – health check and new patient checks, blood test appointments
Information on appointments
Further information on appointments, including cancelling appointments can be found under
Frequently used practice options
Online access to your medical record
To manage appointments, prescriptions and test results (further information: Online Access To Your Records).
Log in to:
Online consultation tool
For administrative and non-urgent clinical queries (Further information: Online Consultations)
Log in to:
Patient requests
Common patient actions include a request to
- Book Or Change An Appointment
- Review Opening Hours
- Order Prescriptions Or Ask About Medication
- Review Test Results Or Ask About Investigations
- Manage Referrals
- Get A Fit/Sick Note
- Update Your Personal Details
- Give A Compliment, Suggestion Or Complaint
- Join The Practice – New Patients
Other practice options
See under the key question: “Do you need support on managing your health care in our practice?” or review the main practice menu under “Your Practice”
Digital support
The ten key questions and answers explain why online access to a range of support is an important part of NHS care. Some of the support you need to create an account but this is a very quick and easy process. Here we provide a summary of this digital support.
Digital support summary
Start online access to 111
For help for a child over 5 or adult (Further information: Get Help From 111 Online)
Access 111 online:
Online access to your medical record
You can log in to access appointments, prescriptions and test results (further information: Online Access To Your Records).
Log in to:
Online access to our consultation tool
You can log in directly to our online consultation tool which can help you with administrative and non-urgent clinical queries (Further information: Online Consultations)
Log in to:
Online access to your referrals
For referral to a specialist through the NHS e-Referral Service (Further information: Referrals).
Log in to:
Book a covid vaccination
Book, cancel or change a COVID-19 vaccination appointment (Further information: Covid-19).
Log in to:
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Contact Us
Southmead Surgery
Blackpond Lane
Farnham Common
Buckinghamshire
SL2 3ER