19th July – we are experiencing IT issues with a patient record system today. Booking of appointments and patient’s appointments are affected. If you have a face to face appointment, please attend the surgery and we will let you know if your appointment can go ahead.

Online consultations – send an eConsult

Accurx eConsultion platform: get help for medical problems and send admin queries

Before you proceed to submitting an eConsult, have you read the information available on our website on all the different routes to get the help you need? Please read the following page to understand how to get help for your query or problem.

Once you are ready to proceed, please click below. Submissions are accepted from 8:30am Mon-Fri (excluding bank holidays)

We recommend you read our practice process for online consultations below and then access an online consultation using our Accurx service:

Our online consultation practice process

  • IMPORTANT NOTE:  Patients should only use online consultations to send routine medical problems and admin queries. You should use 111 or 999 if you think you have an acute medical condition that may require immediate treatment.
  • By using online consultations, we can triage your problem and make sure you only need to visit the practice or another service if it’s absolutely necessary. An online consultation can help you to get the care you need at the earliest opportunity.
  • Our online consultation system is easy to use and you can access using a smart phone, tablet or computer. The system we use is secure and safe.
  • You can access our online consultation program by clicking on the box “online consultations” found on the top of every page.
  • Each online consultation is reviewed by an appropriately qualified clinician, who will make a decision about your care using the information gathered from your reply and your medical record.
  • We rely on your reply so when completing an online consultation, a FULLY completed questionnaire is far more useful than a partially completed one. Please take the time to answer all questions and provide as much information about your medical condition as you can.
  • Online consultations are available during working hours and messages are reviewed every working day. Patients will usually get a same day response if they send a message before 3pm between Monday and Friday.  Patients should only use it to send routine medical problems and admin queries.  You should use 111 or 999 if you think you have an acute medical condition that may require immediate treatment.
  • The service can also be used for admin enquiries as well. These will then be processed by the most appropriate team, e.g., a member of our administrative team or our medical secretary.
  • Most questionnaires can be completed in 5 – 10 minutes, complex problems or multiple problems may take longer.

Accurx requests will be read by a member of the team within 2 working days.

So if you need more urgent help, call your GP. If your GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999.

Accurx can help with:

  • An admin query: Contact us about a fit (sick) note, ask about recent tests or anything else admin related
  • A medical issue: Contact us about a new or ongoing symptom
  • Online advice: See advice and guidance on conditions, symptoms and treatments

From Accurx

From NHS choices

Understand online consultations

What is an online consultation
What an online consultation is and some of its advantages are described further under Online Consultations.

Support using a computer and the internet
There is local support to help with learning how to use a computer and the internet found under Adult Education.

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