19th July – we are experiencing IT issues with a patient record system today. Booking of appointments and patient’s appointments are affected. If you have a face to face appointment, please attend the surgery and we will let you know if your appointment can go ahead.

Need medical help or an appointment? Start here.

Key questions to support your care

The following 7 key questions take you through important health care support that can be available to you without contacting your GP. Click on the questions that are relevant to you to get links to detailed information.

If you still need to contact us about an appointment or other query, click here.

Emergency and urgent support

 

Urgent care support including details on our local urgent treatment centre (minor injuries unit) and what to do out of hours can be found here:

Good information to support your care

You can self-manage many health conditions and know when you should see a health care professional if you have access to good information.


111 online and other apps

111 online and other apps can support you with self-care. You are asked a series of questions to guide you to appropriate self-care, but also tell you when you need instead to make an appointment with your GP practice or attend A&E (call 999).

Self-care with the support of your local pharmacist

Your local pharmacy can support you with a large number of common conditions.

Bucks Health Hub – local and national information

Information on health, local services and support over your life time which includes important local socioeconomic support for patients. Many of  the NHS choices articles included cover when you should consider using your pharmacist and when you should attend your GP or call 999 in uncommon cases when a condition deteriorates.

National information

Health Information from reputable national websites.

Videos and podcasts

Videos and podcasts from some well-known organisations.

Other support on our practice website

For health conditions includes:

For the individual includes:

Easy read

Easy Read is a way of making written information easier to understand including with easy read leaflets on common health conditions and services.

Self-referral to a local or national service

You can directly access many local and national services without needing to go through the practice.


Self-referrals to specific services

In many cases you will know the specific service you want to access (e.g., weight loss service). The more common local and national self-referrals providing broad support for health have been listed.

Self-referrals for the individual

On occasions you may not be aware what support is available, so to help, the broad support for common patient groups and health conditions is considered.

Bucks Health Hub

You can explore a more complete list of self-referrals.

This includes

Managing your health care in our practice

There are answers available to many common patient queries which can help you avoid having to phone the practice.


Administrative support

Managing appointments and common reception queries.

Online support

Common questions with a practice form

Managing your options with your medical records

Health care support

Managing your prescriptions, test results and referrals

Available practice services

Support for common patient groups and health conditions.

Practice facilities

Our practice facilities

Improving the health care in our practice for all patients

You are welcome to become involved.

Online access to manage your care

Online access can allow you to more easily manage your health care.


Log in to book and change appointments, order prescriptions, or review any test results

If you already have online access to your medical record you can:
Log in to:

How to obtain online access

How to obtain full online access including support available.

Referrals

How to manage any NHS referral online.

Book a Covid vaccination appointment

If you are eligible for a Covid-19 vaccination you can book a vaccination appointment online.

Support using a computer and the internet

There is local support to help with learning how to use a computer and the internet.

After your consultation

What happens after your consultation can be as important as the consultation itself. You may find notes about your conversation with a clincian uploaded on to the NHS App in some cases which you may find useful.


Understand the health condition discussed in your consultation

Bucks Health Hub – local and national information
Information on common health conditions and local support.

Understanding medication and any investigations

Reputable national websites
For conditions not covered in Bucks Health Hub you can also explore

Easy read
Easy Read is a way of making written information easier to understand including with easy read leaflets on common health conditions and services.

Understand the support for a patient group you might belong to

The support for some common patient groups and health conditions is considered here.

Management of your health care in the practice

Understand your medication and managing any repeat prescriptions

Understand follow up of 

Staying safe after your consultation

Staying safe is about knowing what to expect with any illness. Many conditions either get better on their own or improve with simple treatments. Occasionally symptoms may develop which can indicate the development of a serious condition. We consider some serious conditions and what symptoms, and signs might suggest urgent action.

Following a private consultation

Who is responsible for providing medication, blood tests and sick notes following a private consultation is explained under the relevant questions.

Staying healthy and safe

Understanding what steps you can take now to stay healthy can reduce the need for treatments in the future.


Health living

There are a range of resources and services that may be available to you that can help with healthy living such as support with weight loss and smoking. We pick out some common areas to consider under:

Staying safe

Staying safe is about knowing what to expect with any illness. Many conditions either get better on their own or improve with simple treatments. Occasionally symptoms may develop which can indicate the development of a serious condition. We consider some serious conditions and what symptoms, and signs might suggest urgent action.

Prevention

Vaccinations (including flu)
Vaccinations can have an important protective effect if recommended.

Available practice clinics

Information

Screening
Many of the screening services take place outside the practice (e.g., bowel screening).

Practice screening includes cervical screening and the NHS Health Check.

Information

An overview of healthy living and staying safe

An overview is provided on Bucks Health Hub under:

Still need an appointment or need to contact us about an admin query?

Most appointments including GP appointments are now booked following your submission of an eConsult. You can also use this service to make an admin query or request such as requesting a sick note. Your submission is first checked by our reception staff or a senior doctor and you will then be contacted to suggest next steps.

However the following types of appointments should not be booked via eConsult and instead be booked by calling reception:

  • Baby Immunisations
  • Chronic Illness reviews: Asthma, Diabetes, COPD, Rheumatoid Arthritis, Hypertension
  • Spirometry
  • Cervical Screening (smear)
  • Travel Immunisation
  • Blood tests
  • Dressing Changes/wound check
  • Pill check
  • Mental Health Reviews
  • Blood Pressure Checks
  • Homevisits
  • NHS Health Checks

Our telephone number can be found here: Contact Us.

For all other appointment bookings, these can no longer be booked directly. You will need to submit an eConsult message that needs to be reviewed by our team.

Popular practice options

Online access to your medical record
To manage appointments, prescriptions and test results (further information: Online Access To Your Records).
Log in to:

Online consultation tool
For administrative and non-urgent clinical queries (Further information: Online Consultations)
Log in to:

Common patient actions include a request to

Other practice options
See under 7 key questions : “Q4. Do you need support on managing your health care in our practice?” or review the main practice menu under “Your Practice”.

Digital support

The ten key questions and answers explain why online access to a range of support is an important part of NHS care. Some of the support you need to create an account but this is a very quick and easy process.  Here we provide a summary of this digital support.

Digital support summary


Start online access to 111

For help for a child over 5 or adult (Further information: Get Help From 111 Online)
Access 111 online:

Online access to your medical record

You can log in to access appointments, prescriptions and test results (further information: Online Access To Your Records).
Log in to:

Online access to our consultation tool

You can log in directly to our online consultation tool which can help you with administrative and non-urgent clinical queries (Further information: Online Consultations)
Log in to:

Online access to your referrals

For referral to a specialist through the NHS e-Referral Service (Further information: Referrals).
Log in to:  

Book a covid vaccination

Book, cancel or change a COVID-19 vaccination appointment (Further information: Covid-19).
Log in to:

There are many ways to get help.

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