Need us? Read this first
Need some
self-help information?
Visit Bucks Health Hub
for comprehensive health information, support and contacts
Need medical help or an appointment? Start here.
Key questions to support your care
The following key questions will guide registered patients looking to access our services as well as discuss other local services you can access without contacting your GP surgery. Click on the questions that are relevant to you to get links to detailed information.
If you are not a registered patient, click here.
If you still need to contact us about an appointment or other query, click here.
Emergency and urgent support
Urgent care support including details on our local urgent treatment centre (minor injuries unit) and what to do out of hours can be found here:
Good information to support your care
You can self-manage many health conditions and know when you should see a health care professional if you have access to good information.
111 online and other apps
111 online and other apps can support you with self-care. You are asked a series of questions to guide you to appropriate self-care, but also tell you when you need instead to make an appointment with your GP practice or attend A&E (call 999).
Self-care with the support of your local pharmacist
Your local pharmacy can support you with a large number of common conditions.
Bucks Health Hub – local and national information
Information on health, local services and support over your life time which includes important local socioeconomic support for patients. Many of the NHS choices articles included cover when you should consider using your pharmacist and when you should attend your GP or call 999 in uncommon cases when a condition deteriorates.
National information
Health Information from reputable national websites.
Videos and podcasts
Videos and podcasts from some well-known organisations.
Other support on our practice website
For health conditions includes:
- Long Term Conditions
- Mental Health
- Healthy Living
- Update Your Clinical Record – includes “Quality Care Checklists” which are a question and answer format covering some common health topics.
For the individual includes:
- Children and young people
- Working aged people
- Older people
- Vulnerable people – includes carers, veterans and other people who are more likely to have a poorer experience of care
Easy read
Easy Read is a way of making written information easier to understand including with easy read leaflets on common health conditions and services.
Self-referral to a local or national service
You can directly access many local and national services without needing to go through the practice.
Self-referrals to specific services
In many cases you will know the specific service you want to access (e.g., weight loss service). The more common local and national self-referrals providing broad support for health have been listed.
Self-referrals for the individual
On occasions you may not be aware what support is available, so to help, the broad support for common patient groups and health conditions is considered.
- Children and young people
- Working aged people
- Older people
- Vulnerable people – includes carers, veterans and other people who are more likely to have a poorer experience of care
- Mental health
- Healthy living
- Long term conditions
Bucks Health Hub
You can explore a more complete list of self-referrals.
This includes
- Support Over Your Lifetime – which includes some important socioeconomic determinants of health.
- Support from Different Organisations – which includes some important directly accessible services.
You can directly access many local and national services without needing to go through the practice. The more common local and national self-referrals providing broad support for health have been listed:
Advice and treatment
Pharmacists can give you advice on a range of conditions and suggest medicines that can help.
They may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP (this is called Pharmacy First). Conditions they can treat as part of Pharmacy First are:
- earache (aged 1 to 17 years)
- impetigo (aged 1 year and over)
- infected insect bites (aged 1 year and over)
- sinusitis (aged 12 years and over)
- sore throat (aged 5 years and over)
- urinary tract infections or UTIs (women aged 16 to 64 years)
If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
They will then update your GP health record.
If you are not within these age ranges, a pharmacist can still offer advice, but you may need to see a GP for treatment.
Advice on medicines
Pharmacists can give advice on your medicines. This includes how to use your medicine, worries about side effects or any other questions you have.
Disposing of old medicines
If your medicine is out of date or unwanted, do not put it in the bin or flush it down the toilet. Take it to your pharmacy to be disposed of safely.
Help with new medicines
You can have 3 appointments with a pharmacist when you start a new medicine for a long-term condition, to help with any questions.
Get help with newly prescribed medicines
Emergency contraception
Some pharmacies offer the emergency contraceptive pill for free. If you’re aged 16 or over, you can also buy it from most pharmacies.
Managing your health care in our practice
There are answers available to many common patient queries which can help you avoid having to phone the practice.
Administrative support
Managing appointments and common reception queries.
Online support
Common questions with a practice form
- Get a fit/sick note
- Update your personal details
- Compliments, suggestions and complaints
- practice forms and registration – list of all our practice forms
Managing your options with your medical records
Health care support
Managing your prescriptions, test results and referrals
Available practice services
- Clinics
- Flu clinic
- Immunisations
- Travel clinic
- Non-NHS private services – includes forms and reports, with fees charged
Support for common patient groups and health conditions.
- Children and young people
- Working aged people
- Older people
- Vulnerable people -includes carers, veterans and other people who are more likely to have a poorer experience of care
- Mental health
- Healthy living
- Long term conditions
Practice facilities
Our practice facilities
- About the practice
- A better practice for all
- Local Community – includes any local facilities
- Transport – includes any local transport support
Improving the health care in our practice for all patients
You are welcome to become involved.
Online access to manage your care
Online access can allow you to more easily manage your health care.
Log in to book and change appointments, order prescriptions, or review any test results
If you already have online access to your medical record you can:
Log in to:
How to obtain online access
How to obtain full online access including support available.
Referrals
How to manage any NHS referral online.
Book a Covid vaccination appointment
If you are eligible for a Covid-19 vaccination you can book a vaccination appointment online.
Support using a computer and the internet
There is local support to help with learning how to use a computer and the internet.
After your consultation
What happens after your consultation can be as important as the consultation itself. You may find notes about your conversation with a clincian uploaded on to the NHS App in some cases which you may find useful.
Understand the health condition discussed in your consultation
Bucks Health Hub – local and national information
Information on common health conditions and local support.
Understanding medication and any investigations
Reputable national websites
For conditions not covered in Bucks Health Hub you can also explore
Easy read
Easy Read is a way of making written information easier to understand including with easy read leaflets on common health conditions and services.
Understand the support for a patient group you might belong to
The support for some common patient groups and health conditions is considered here.
- Children and young people
- Working aged people
- Older people
- Vulnerable people – includes carers, veterans and other people who are more likely to have a poorer experience of care
- Mental health
- Healthy living
- Long term conditions
Management of your health care in the practice
Understand your medication and managing any repeat prescriptions
Understand follow up of
Staying safe after your consultation
Staying safe is about knowing what to expect with any illness. Many conditions either get better on their own or improve with simple treatments. Occasionally symptoms may develop which can indicate the development of a serious condition. We consider some serious conditions and what symptoms, and signs might suggest urgent action.
- Spotting Sepsis for Adults and Children
- Spotting a Sick Child
- Spotting Cancer
- Serious symptoms and safety netting
- Urgent Care And Out Of Hours
Following a private consultation
Who is responsible for providing medication, blood tests and sick notes following a private consultation is explained under the relevant questions.
Staying healthy and safe
Understanding what steps you can take now to stay healthy can reduce the need for treatments in the future.
Health living
There are a range of resources and services that may be available to you that can help with healthy living such as support with weight loss and smoking. We pick out some common areas to consider under:
Staying safe
Staying safe is about knowing what to expect with any illness. Many conditions either get better on their own or improve with simple treatments. Occasionally symptoms may develop which can indicate the development of a serious condition. We consider some serious conditions and what symptoms, and signs might suggest urgent action.
- Spotting Sepsis for Adults and Children
- Spotting a Sick Child
- Spotting Cancer
- Serious symptoms and safety netting
- Urgent Care And Out Of Hours
Prevention
Vaccinations (including flu)
Vaccinations can have an important protective effect if recommended.
Available practice clinics
Information
Screening
Many of the screening services take place outside the practice (e.g., bowel screening).
Practice screening includes cervical screening and the NHS Health Check.
Information
An overview of healthy living and staying safe
An overview is provided on Bucks Health Hub under:
Still need an appointment or need to contact us about an admin query?
Most appointments including GP appointments are now booked following your submission of an eConsult. You can also use this service to make an admin query or request such as requesting a sick note. Your submission is first checked by our reception staff or a senior doctor and you will then be contacted to suggest next steps.
However the following types of appointments should not be booked via eConsult and instead be booked by calling reception:
- Baby Immunisations
- Chronic Illness reviews: Asthma, Diabetes, COPD, Rheumatoid Arthritis, Hypertension
- Spirometry
- Cervical Screening (smear)
- Travel Immunisation
- Blood tests
- Dressing Changes/wound check
- Pill check
- Mental Health Reviews
- Blood Pressure Checks
- Homevisits
- NHS Health Checks
Our telephone number can be found here: Contact Us.
For all other appointment bookings, these can no longer be booked directly. You will need to submit an eConsult message that needs to be reviewed by our team.
Popular practice options
Online access to your medical record
To manage appointments, prescriptions and test results (further information: Online Access To Your Records).
Log in to:
Online consultation tool
For administrative and non-urgent clinical queries (Further information: Online Consultations)
Log in to:
Common patient actions include a request to
- Book Or Change An Appointment
- Review Opening Hours
- Order Prescriptions Or Ask About Medication
- Review Test Results Or Ask About Investigations
- Manage Referrals
- Get A Fit/Sick Note
- Update Your Personal Details
- Give A Compliment, Suggestion Or Complaint
- Join The Practice – For New Patients
Other practice options
See under 7 key questions : “Q4. Do you need support on managing your health care in our practice?” or review the main practice menu under “Your Practice”.
Digital support
The ten key questions and answers explain why online access to a range of support is an important part of NHS care. Some of the support you need to create an account but this is a very quick and easy process. Here we provide a summary of this digital support.
Digital support summary
Start online access to 111
For help for a child over 5 or adult (Further information: Get Help From 111 Online)
Access 111 online:
Online access to your medical record
You can log in to access appointments, prescriptions and test results (further information: Online Access To Your Records).
Log in to:
Online access to our consultation tool
You can log in directly to our online consultation tool which can help you with administrative and non-urgent clinical queries (Further information: Online Consultations)
Log in to:
Online access to your referrals
For referral to a specialist through the NHS e-Referral Service (Further information: Referrals).
Log in to:
Book a covid vaccination
Book, cancel or change a COVID-19 vaccination appointment (Further information: Covid-19).
Log in to:
Need some
