Get help from 111 online

Already familiar with the 111 service

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To get help for a child over 5 or adult
Access 111 online:

Other help contacting 111

How to contact 111 if you have a hearing problem or need help in other languages

Support from NHS 111 explained

NHS 111 can help you decide if you should self-care, with or without the help of your local pharmacist, or attend a GP practice or urgently attend Accident and Emergency. This can be done online and if more urgent (or for a child under 5) by telephone. This service is explained further by NHS choices – When to use NHS 111 – NHS.

If you have a clear emergency call 999. When to call 999 – NHS

Online access to 111 for support includes:

  • where to get help for your symptoms, if you’re not sure what to do
  • how to find general health information and advice
  • where to get an emergency supply of your prescribed medicine
  • how to get a repeat prescription

Understand symptom checkers and how they are being used

Symptom checkers are being used more commonly and though they cannot be relied on to make a diagnosis they can provide information on common conditions. The section on Symptom Checkers covers what they are and gives some examples commonly used by patients.

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