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Opening hours
Iver Medical Centre Opening Times
Morning: 08:30am – 12:30pm
Afternoon: 1:30pm – 5:30pm
Between 5:30pm and 6:30pm reception staff will continue to work inside the surgery. Patients can use the buzzer on arrival to a booked appointment or to pick up paperwork or sample containers that has been left at reception for them.
Trewarden Avenue Health Centre Opening Times
Morning: 08:30am – 12:30pm
Afternoon: Open in the afternoon on most days of the week usually from 1:30pm until around 4:30pm or 5pm. Times and days vary depending on capacity and demand.
Telephone Lines
The telephones at Iver Medical Centre are open from 08:30am to 12:30pm and 1:30pm to 6:30pm Monday to Friday (except bank holidays).
eConsult
eConsults are the preferred way to make admin requests and make doctor’s appointments and minor illness appointments. Do not use eConsult to try to book direct bookable appointments (vaccinations, annual chronic health check, NHS health check, cervical smear) – direct bookable appointments are best booked by calling our care navigator/reception team.
Admin eConsults can be submitted Monday to Friday 08:00am – 6:30pm (except bank holidays).
Medical eConsults can be submitted Monday to Friday from 08:30am (except bank holidays). Often due to high demand, medical eConsults can be paused or closed for the rest of the day.
Training
GP surgeries and health centres across Bucks participate in Protected Learning Time and during that “protected” afternoon when the surgery is closed to patients, staff members have an opportunity to participate in training and development activities.
Protected Learning Time is valued by all staff and is a benefit to patient care.
We work with the Out-of-Hours services when we are closed for this Protected Learning Time.
When we are closed
Please call 999 in an emergency or use the NHS 111 online service or call 111 (if you cannot get help online). There is more information on urgent care and out of hours services including our local urgent treatment centre under Urgent Care And Out Of Hours.
How to contact 111 if you have a hearing problem or need help in other languages
Appointments outside usual surgery hours
GP practices are working together in this area, to offer patients better access to appointments. This is known as the “enhanced access” service.
If you have difficulty getting to appointments during usual work hours, please let us know as we may have availability of a limited number of appointments outside normal work hours.
If you are submitting an eConsult and are likely to need a face to face appointment, please mention in the eConsult the times you are available.
Booking an appointment
Telephone Iver Medical Centre as normal and request an enhanced access appointment. Some of these appointments may be at weekends and some may be with GPs or nurses at other local GP practices. The reception staff will be able to tell you what time and day there are available appointments. Our reception staff can also give you more information about the service and will book your appointment.
This is not a walk-in service
The enhanced access service is not a walk-in service – if you need urgent medical advice after 6.30pm, please phone NHS 111. NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary.
Under Our primary care Network we explain how our practice is working with other local practices to improve services to local patients (in this case access to general practice).
Surgery closures and what to do
We are closed at weekends and on bank holidays and 10 afternoons in the year for staff training. Further information on closures including the dates is covered below. We also explain what to do when the surgery is closed (out of hours).
Protected learning time – mandatory training
Following national guidance, the surgery closes 10 afternoons in the year to allow clinical and administrative staff to complete mandatory training (such as CPR training), ensure clinicians remain clinically up to date with both national and local guideline changes and to review our functioning as a practice.
On a protected learning time afternoon, the practice closes at 12:30.
The dates for protected learning (staff training) times in 2023 include:
- Wednesday 19th April 2023
- Wednesday 10th May 2023
- Wednesday 14th June 2023
- Wednesday 12th July 2023
- August None
- Tuesday 12th September 2023
- Wednesday 11th October 2023
- Wednesday 15th November 2023
- December None
The dates for protected learning (staff training) times in 2024 include:
- Wednesday 17th January 2024
- Wednesday 7th February 2024
- Wednesday 13th March 2024
Calling 999
If you have a clear emergency call 999. When to call 999? When to call 999 – NHS
NHS 111
If you require medical assistance that cannot wait until the surgery re-opens, please Get help from NHS 111 online or call 111 (if you cannot get help online). Calls to the NHS 111 service are free from both landlines and mobiles.
Urgent care and out of hours
We also provide detailed information under urgent care and out of of hours, including on local services which can support you such as the local urgent treatment centre (minor injuries unit) and a local pharmacist.
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