19th July – we are experiencing IT issues with a patient record system today. Booking of appointments and patient’s appointments are affected. If you have a face to face appointment, please attend the surgery and we will let you know if your appointment can go ahead.

Opening hours

Iver Medical Centre Opening Times

MorningAfternoon
Monday08:30 – 12:301.30 – 6.30
Tuesday08:30 – 12:301.30 – 6.30
Wednesday08:30 – 12:301.30 – 6.30
Thursday08:30 – 12:301.30 – 6.30
Friday08:30 – 12:301.30 – 6.30
WeekendClosedClosed

                         

Trewarden Avenue Health Centre Opening Times

MorningAfternoon
Monday08:30 – 12:301.30 – 5.30
Tuesday08:30 – 12:301.30 – 5.30
Wednesday08:30 – 12:301.30 – 5.30
Thursday08:30 – 12:301.30 – 5.30
Friday08:30 – 12:301.30 – 5.30
Weekend and Bank HolidaysClosedClosed

                           

Telephone Lines
The telephones at Iver Medical Centre are open from 08:00 – 18:30 Monday to Friday.

When we are closed
Please call 999 in an emergency or use the NHS 111 online service or call 111 (if you cannot get help online). There is more information on urgent care and out of hours services including our local urgent treatment centre under Urgent Care And Out Of Hours.

How to contact 111 if you have a hearing problem or need help in other languages


Appointments outside usual surgery hours

GP practices are working together in this area, to offer patients better access to appointments. This is known as the “enhanced access” service. This means that you can now book an appointment outside of our usual opening hours.

Early morning and evening appointments
Pre-bookable appointments are regularly available at Iver Medical Centre on:

  • Monday evening from 6.30pm to 7.30pm (telephone appointments with various clinicians)
  • Tuesday and Wednesday morning from 7am to 8am (telephone appointments with a GP)

How to book these and other available enhanced access appointments is explained below:

Booking an appointment
Telephone Iver Medical Centre as normal and request an enhanced access appointment. Some of these appointments may be at weekends and some may be with GPs or nurses at other local GP practices. The reception staff will be able to tell you what time and day there are available appointments. Our reception staff can also give you more information about the service and will book your appointment.

This is not a walk-in service
The enhanced access service is not a walk-in service – if you need urgent medical advice after 6.30pm, please phone NHS 111. NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary.

Under Our primary care Network we explain how our practice is working with other local practices to improve services to local patients (in this case access to general practice).


Surgery closures and what to do

We are closed at weekends and on bank holidays and 10 afternoons in the year for staff training. Further information on closures including the dates is covered below. We also explain what to do when the surgery is closed (out of hours).

Protected learning time – mandatory training
Following national guidance, the surgery closes 10 afternoons in the year to allow clinical and administrative staff to complete mandatory training (such as CPR training), ensure clinicians remain clinically up to date with both national and local guideline changes and to review our functioning as a practice.

On a protected learning time afternoon, the practice closes at 12:30.

The dates for protected learning (staff training) times in 2023 include

  • Wednesday 19th April 2023
  • Wednesday 10th May 2023
  • Wednesday 14th June 2023
  • Wednesday 12th July 2023
  • August None
  • Tuesday 12th September 2023
  • Wednesday 11th October 2023
  • Wednesday 15th November 2023
  • December None

The dates for protected learning (staff training) times in 2024 include

  • Wednesday 17th January 2024
  • Wednesday 7th February 2024
  • Wednesday 13th March 2024

Calling 999
If you have a clear emergency call 999. When to call 999? When to call 999 – NHS

NHS 111
If you require medical assistance that cannot wait until the surgery re-opens, please Get help from NHS 111 online or call 111 (if you cannot get help online). Calls to the NHS 111 service are free from both landlines and mobiles.

Urgent care and out of hours
We also provide detailed information under urgent care and out of of hours, including on local services which can support you such as the local urgent treatment centre (minor injuries unit) and a local pharmacist.

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