Management of hospital appointments
Information on how to manage your NHS hospital appointment can be found under “How to change your appointment details, change or cancel your appointment, or cancel your referral” (outpatient local support) in Hospital which includes some local hospital contact details. GP practices do not have any control over the appointments system once they have done the referral, so you are always best contacting the hospital directly with any appointment issues. A summary of your two options with managing hospital appointments is found below.
NHS e-referral service
You can use the NHS e-Referral Service if you have received a letter saying you can use this system.
Find out more about using the e-Referral Service
Contact the hospital directly
You can book, cancel or change a hospital appointment by contacting a hospital directly by phone. Under Local Contact Details and Service Finder there are links to local hospital contact details. The websites in many cases include direct appointments numbers.
Other common NHS referral topics are covered below: