Online consultations

Ask First: online consultations for routine medical problems and booking appointments

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Setting up Ask First
Video:  setting up AskFirst  AskFirst – Setting up AskFirst – YouTube

Ask First consultations

Currently at our practice you can use Ask First to

  • Check your symptoms
  • Make general enquiries / admin requests
  • Find local services
  • Book appointments

The Ask First app enables patients to interact with a virtual health care assistant called Olivia, she asks a series of questions (approximately 15) to assess your symptoms. Using NICE accredited evidence based protocols, and based on your responses, Olivia will recommend the most appropriate onward care which includes self-care advice (advice from trusted self-care health and wellness advice from NHS Choices), direction to urgent or emergency care or to contact your GP or other appropriate local NHS services using the NHS Directory of Service.

You can also book appointments through the Ask First app.  Patients are offered a choice of available appointment times which they can book or cancel directly from the app.

From Sensley
Includes a Patient FAQ and an NHS FAQ at the bottom of the introduction page

If you need further support our automated digital assistant can help

Our chatbot is an easy way to access a range of help and guidance to get set up online and best utilise your online services.
Launch digital help:

Understand online consultations

What is an online consultation

What an online consultation is and some of its advantages are described further under

Support using a computer and the internet

There is local support to help with learning how to use a computer and the internet found under

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