Denham & Aysgarth Medical Centre

 

Order your Prescriptions before the Bank Holiday on  the NHS App.

We will be closed on Friday 18th April and Monday 21st April. Opening times are as usual on Tuesday 22nd April.

Online consultations

Econsult: Get online help with medical problems and send admin queries

Before you proceed to submitting an eConsult, have you read the information available on our website on all the different routes to get the help you need? Please read the following page to understand how to get help for your query or problem.

This triage service is open 7.30am-1pm, however it will turn off earlier than this when we have reached our safe capacity for the day. If you feel you have an urgent problem when triage is closed please call reception who can help you, or Contact 111.

We recommend you read our practice process for online consultations below and then access an online consultation using our Accurx service:

Our online consultation practice process

  • IMPORTANT NOTE:  Patients should only use online consultations to send routine medical problems and admin queries. You should use 111 or 999 if you think you have an acute medical condition that may require immediate treatment.
  • By using online consultations, we can triage your problem and make sure you only need to visit the practice or another service if it’s absolutely necessary. An online consultation can help you to get the care you need at the earliest opportunity.
  • Our online consultation system is easy to use and you can access using a smart phone, tablet or computer. The system we use is secure and safe.
  • You can access our online consultation program by clicking on the box “online consultations” found on the top of every page.
  • Each online consultation is reviewed by an appropriately qualified clinician, who will make a decision about your care using the information gathered from your reply and your medical record.
  • We rely on your reply so when completing an online consultation, a FULLY completed questionnaire is far more useful than a partially completed one. Please take the time to answer all questions and provide as much information about your medical condition as you can.
  • Online consultations are available during working hours and messages are reviewed every working day. Patients will usually get a same day response if they send a message before 3pm between Monday and Friday.  Patients should only use it to send routine medical problems and admin queries.  You should use 111 or 999 if you think you have an acute medical condition that may require immediate treatment.
  • The service can also be used for admin enquiries as well. These will then be processed by the most appropriate team, e.g., a member of our administrative team or our medical secretary.
  • Most questionnaires can be completed in 5 – 10 minutes, complex problems or multiple problems may take longer.

Accurx requests will be read by a member of the team within 2 working days.

So if you need more urgent help, call your GP. If your GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999.

Accurx can help with:

  • An admin query: Contact us about a fit (sick) note, ask about recent tests or anything else admin related
  • A medical issue: Contact us about a new or ongoing symptom
  • Online advice: See advice and guidance on conditions, symptoms and treatments

From Accurx

From NHS choices

Appointments which should be booked through reception

Please note some types of appointments should not be booked via an online consultation and instead should be booked by calling reception. These include any home visit request, some immunisations, some nurse appointments, and blood tests. A full list is provided below:

Immunisations

This includes

  • Baby immunisations
  • Travel immunisations

Nurse appointments

This includes

  • Cervical screening (smear)
  • NHS health checks
  • Dressing changes/wound checks

Reviews

This includes

  • Mental Health reviews
  • Chronic Illness reviews: asthma, diabetes, COPD, rheumatoid arthritis, hypertension etc.
  • Pill checks
  • Blood pressure checks

Other

This includes

  • Home visits
  • Blood tests

Information on appointments

Further information on appointments, including cancelling appointments, can be found under

If you need further support our automated digital assistant can help

Our chatbot is an easy way to access a range of help and guidance to get set up online and best utilise your online services.
Launch digital help:

Understand online consultations

What is an online consultation

What an online consultation is and some of its advantages are described further under

Support using a computer and the internet

There is local support to help with learning how to use a computer and the internet found under

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