We include the following appointments to book online

• Review (including medication, pill, blood Pressure and long-term conditions)
• Cervical smear
• Blood tests (ONLY after tests have been added by a doctor)
• NHS health check

More information on services
Under Clinics you can find more detailed information on the services we offer.

Nurses deal with many common problems instead of doctors
Please consider if a nurse can deal with your problem before booking an appointment with a doctor.  Be assured that a doctor will be consulted if the nurse feels it necessary.

Cancel an appointment
You can cancel any appointment at any time, though the greater notice you give us the easier we can give the appointment to another patient.

Our digital assistant provides help with:

• getting set up with the online apps
• booking certain appointment types using online apps
• managing and checking appointments
• accessing your medical record and test results
• managing and requesting prescriptions
• requesting sick notes or Med3
• requesting proxy access
• finding your NHS Number

Covid – 19

If you are coming to the surgery any steps, we ask you to take and other information on how we are dealing with Covid -19 (and any other infectious disease outbreaks) are covered under

• Infectious disease Outbreaks

Suspected infectious disease

If you suspect you may have an infectious disease (e.g., chicken pox) if you can please inform reception they can take steps to mitigate risks to yourself, other patients and staff. This may include waiting in a side room.

Practice support

We can also help you with non-clinical support in the practice, see under a better practice for all. This includes

• Chaperone – support for any intimate examination if relevant.
• Support with a translator see under about the practice
• Transport
• Disability Facilities
• Parking see under About The Practice

Text service

To help patients with appointments you can receive confirmation and reminder texts about your appointments. If you have not registered to consent for SMS texts (when registering as a new patient) then you can do so by completing the form under

• update your personal details

Please keep your contact details up to date

Please remember to update your contact details with us particularly when you change your address, telephone number or email address. If we only have an old telephone number on your record this will prevent us calling you in relation to an appointment (including a telephone appointment). How to easily update your details is explained under

•  Update Your Personal Details

This also includes updating other information we are not aware of including if you are a veteran or have become a carer.

Lateness for appointments

Late arrival for appointments can result in clinicians running late for other patients and delay other activities in the surgery. The receptionist will need to speak to the clinician first to see if they are able to accommodate you. If you are significantly late you may be asked to rebook your appointment or to wait until the end of surgery to be seen or fitted in at a later time during the day.

Length of appointments

Please note all appointments are for 10 minutes.
On a busy day a GP might have more than 50 patient contacts to meet the demand for appointments, not including the administrative work required. The 10-minute appointment is standard across the UK and though GPs would like to have more time with each patient, this time is a compromise between giving time to each patient but at the same time trying to meet the demand for appointments.

If you require more time with a doctor, or if you have more than one problem to discuss, please inform the receptionist when booking the appointment and they will see what can be offered.

Continuity of care

Choosing who you see particularly for an ongoing problem can make a difference which is explained further under

•  Named GP And Continuity Of Care.

In brief the 10-minute consultation only allows the clinician (doctor, nurse, etc.) to type a short summary of your discussion, which will often make most sense to the particular clinician you consulted with. So, a new clinician may well ask you to repeat your story and understand any plan you made with the previous clinician. This all eats into your 10-minute consultation. In addition, forming a relationship can make conversations more fluent. Continuity is not always possible as in explained in the link in more detail, but it is a worthwhile aim.

Some immunisations

This includes

• Baby immunisations
• Travel immunisations

Some nurse appointments

This includes

• Dressing changes/wound checks
• Mental Health reviews
• Chronic Illness reviews: asthma, diabetes, COPD, rheumatoid arthritis, hypertension etc.
• Pill checks
• Smears
• Blood pressure checks

Other

This includes

• Home visits
• Blood tests