Due to NHS guidelines with regard to Coronavirus / Covid 19, Denham Medical Centre is NOT open for walk in patients. We have moved to a telephone appointment/ triage system for ALL patients.
DO NOT COME INTO THE SURGERY unless asked to do so following a telephone consultation.
Please call 01895 832012 or 01753 653976 to book your telephone appointment. You will not be given an exact time, but you will be put on the list for a call back the same day. If the doctor/nurse needs to see you, you will be given a time to come in.
Reception staff will ask for brief reason for any appointment request
When you call it has been agreed by the doctors at this practice that our reception staff will ask patients for a brief reason for their appointment request. This will enable staff to signpost patients to the appropriate clinician.
Please indicate when booking your appointment which number you would like us to call you back on (mobile or landline) and confirm this number is up to date on your record. We would also appreciate you staying close to your phone when you have a telephone appointment.
The surgery phone number is withheld for confidentiality reasons
Please be aware that when the GP calls you back, this will appear on your phone as a withheld number.
If you have booked a telephone appointment with one of our clinicians, please be aware that they will only try twice to contact you. After the second failed encounter you will be sent a text message asking to rebook for another day.
Video consultations are sometimes used
After an initial consultation over the phone if you have the facility, a GP may offer a video consultation to have a look/discuss symptoms virtually and this may reduce visits to the surgery.
Clinical pictures can be helpful
If your ailment can be identified by a picture, for example, moles, skin conditions, eye problems etc. We are now able to accept images from our text service. The receptionist will send you an initial link which you can reply to with pictures, and these are saved directly into your clinical records before the GP calls you to discuss.