Important Announcement from Carrington House Surgery – withdrawal of unfunded service

For some time, we have been providing an unfunded post-operative wound care service for the convenience of our patients, despite the funding to provide post-operative wound care being received by the hospitals.

This service has been especially valuable for those needing regular care but struggling with the travel distance to the relevant hospitals.

We regret that, due to increasing demands on our nursing team and financial pressures on NHS General Practice overall (https://www.bma.org.uk/…/responding-to-the-new-gp…), we can no longer continue to provide this service for which the hospital receives payment as continuing to do so compromises our ability to deliver our core General Practice Services.

What does this mean for you?

• From 31st August 2024 we will no longer offer post-operative wound care to any new post operative patients. This includes post-operative wound care from all private and NHS services including dermatology, surgery, and urgent care. Patients will be required to receive ongoing wound care from these services directly.

• We cannot offer dressings or wound care for wounds obtained via trauma or other injury, as the surgery does not have contract to provide care for Minor Injuries.

• Patients currently receiving wound care will continue to be offered a maximum of two dressing changes per week until they are healed and discharged.

• Patients who are housebound will be able to receive post-operative wound care from the local District Nursing service. This should be arranged by the hospital service directly at the time of discharge.

• We will continue to offer post-operative clip/suture removal as this is a separate contracted service.

Thank you for your understanding and support.

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“The NHS treats over 1.4 million people every 24 hours”
“News” July 2018. NHS England website. Retrieved 14 February 2023.

To understand how we are all doing we need feedback.

The NHS wants to support and encourage people to speak up about their experiences of care, including good experiences and where improvements can be made. The friends and family test (FFT) is a quick and simple feedback tool which enables patients to indicate how their experience of a services was. Patients can also provide a free text comment to explain why they have scored as they have.

Further information

The friends and family test is explained in more detail, including a short video, see under

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We use feedback from patients to improve our service, including from the friends and family test and other patient surveys, see under

We share and discuss this information with Our Patient Participation Group and consider ways we can improve. For practice changes see under

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